A Note From the Director of Offshore Operations: A Day in the Life
9:00am EST: “Keith, we have a crisis! Our client’s website is down and I couldn’t get hold of anyone!!” a project manager at our Ann Arbor office called on my cell phone.
9:05am: “Who do you need? And what’s the problem?”
9:06 am: “The client could not bring up the home page on which they sell products by the minute! Help!”
9:08am, about 10pm in China on the eve of the Chinese New Year (it’s the year of the “Goat”): “…well, too bad! Our developers (all in China) are all drinking, singing, and watching the national festival saga. They’re on break so give them a break!”
(Just kidding, I did not say that.)
At 9:25am, I got a hold of our lead developer in Shanghai, and by 9:30am we identified the internet intrusion that caused the system slowdown. After contacting a US hosting company, the site was back live in just minutes, well within the client’s agreed service level agreement.
As you may know, we have development centers in the greater China area – Shanghai, Beijing, and Taipei – and each has its technical specialties that support a variety of projects for US customers and clients.
Unlike large-scale software development houses, we at Logic have a very nimble, agile, and responsive operation (with well-controlled internal processes) to best serve our customers that are small in size and fast-paced in business nature. By having technical staff in the U.S. and our development teams in China (and dedicated staff that work long hours to ensure overlap and coverage), we are able to provide almost 24/7 around-the-clock support for our customers. This is unseen anywhere else.
And that’s only one of the Logic advantages.
That’s what I do. I’m the person responsible for connecting the dots (or sites). I’m proud of the unique round-the-clock service we’re able to provide our customers. And yes, I do get enough sleep every day.
Over and out,
Keith Shen
Director of Offshore Operations
Ed. note: We are very happy to hear that Keith gets enough sleep. Sometimes we wonder…
Jimmy’s Corner: Send off the Year of the Horse and Welcome the Year of the Goat
Every year when I travel to Asia to celebrate Chinese New Year, I usually bring back a ton of stuffed animals for the animal of the year. Last week I brought back around 40 goats. They are so cute and were gone minutes after arriving at the office. Some years, I struggle to give the stuffed animals away because they’re not as cute. Who would’ve thought that goats would be so popular?
Ironically, I recently learned that some Chinese believe they should avoid having babies in the Year of the Goat because goats are thought to be weak animals. A popular Chinese saying describing someone in danger is “sending a goat into the mouth of a tiger (羊入虎口)”. Some people even go as far as to induce labor to have babies born in the Year of the Horse and not the Goat. To me, this superstition is total nonsense.
2015: Year of eCommerce at Logic Solutions
Since our recent eCommerce achievements and focus on Magento as an eCommerce platform, we have been looking at making 2015 the Year of eCommerce at Logic Solutions.
But first, what is eCommerce? eCommerce is the trading of products or services online. eCommerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. A mature electronic commerce typically implements at least one set of the transaction’s life cycle completely online, although it may also use other technologies such as e-mail, mobile devices, social media, and telephones.
We are, of course, the logical choice when it comes to eCommerce. Logic’s eCommerce services include
- eCommerce Strategy Consulting
- Data Integration
- Site Design
- Platform Migration (from client’s current platform to Magento)
- Development and Implementation
- Mobile Strategy (custom mCommerce app development)
- Mobile Sales Force Automation (i.e. Showcase)
- Support and Maintenance
What do clients get from working with us?
- Developers
- Graphic Designers
- UI/UX
- Consultants
- Business Analysts
- Content Writers
- Front-end Developers
- Social Media
- Systems Analyst
What are the benefits of going Logic?
- Blended model to lower the overall cost to the customer
- 24/7 work day/tech support
- Full software development life cycle – we can do it all!
- 20 years of software expertise
- Certified developers (Bill Xu is a Magento Certified Solution Specialist)
- We make awesome mobile solutions!
Congratulations, digiCOACH!
digiCOACH, a mobile app that increases instructional classroom walkthroughs to help foster student engagement, has recently helped a large, urban California school district increase district-wide attendance by 0.9%, resulting in ~$1 million in additional school funding. Additionally, Oxnard High School’s suspension rates dropped 42% and explusion rates dropped 37% over the course of the 2013-2014 school year.
Logic Solutions is proud to have helped build the digiCOACH app. digiCOACH has been downloaded in 39 countries around the world and we’re looking forward to the future achievements the app is going to help schools across the nation accomplish.
Congratulations, digiCOACH!
Logical Additions
Several new faces have joined the Logic family this month! Please give them a warm welcome!
Allie Czubko is Quantum’s new Business Analyst. Allie is a December 2014 graduate from the University of Michigan with a Bachelors in Chemical Engineering. Born and raised in Ann Arbor, Allie is thrilled to be working for a company based in her hometown! She recently adopted a beagle named Bruce, who is quickly becoming her new training partner for the 10k in the Ann Arbor Marathon.
After focusing on customer service and building client relationships in previous roles, Jocelyn Gerich is enjoying a change of pace entering data as a Conversion Specialist with Quantum. She is a long-time Ann Arborite, and in her free time enjoys golf, watching football, trivia nights and crossword puzzles.
Have you seen this downloadable resource?
Our downloadable resources have grown to be super popular so we thought we would highlight our two top favorites at this time: the all-new eCommerce Solution Checklist and the ever popular Mobile App Development Checklist. If you haven’t seen them before, download one today!
Blog: What the heck are mobile payment systems?
Forget cash and credit cards. Mobile payments are here to help keep your wallets slim and (hopefully) secure.
Consumers, particularly those in parts of Europe and Asia, have made purchases with cellphones for the past decade. However, these mobile payments are only starting to go mainstream, and are set to redefine the way traditional and online business is conducted all over the world.
But first, what is a mobile payment system?
Catch Up On Our Other Blogs
- Happy Chinese New Year! (2/19)
- Reinventing How We Use Email(1/21)
- Magento 2 Developer Beta is here! (1/7)
- Jimmy’s Corner: Thanks for Giving (12/19)
- Snyder appoints Logic Solutions’ CFO to Michigan Asian Pacific American Affairs Commission (12/18)
- A Note from the President: A Time of Thanks and Reflection (12/17)
- Logic Solutions’ Employee Achieves Magento Solution Specialist Certification (12/3)
The Logic Solutions team strives to provide you with relevant and interesting information in our monthly newsletter. If you have feedback or suggestions, please email us at outreach@logicsolutions.com. We look forward to hearing from you!
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